Free delivery over £99

Terms

TERMS AND CONDITIONS

By placing an order you agree to be bound by the Terms and Conditions set out below. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Site. If you have any questions on the Terms and Conditions, please contact us at info@danubewines.co.uk.

We reserve the right to modify the Terms and Conditions of the usage of the website, to alter the information displayed on the website (including the pricing and availability of the goods) at any time. The actual Terms and Conditions of the usage of the website will be available on the website at any time. By continuing to use the website and place orders you will be deemed to be accepting of any modifications.

We reserve the right to terminate your account in the case of violation of any of the terms and conditions.

 

AGE RESTRICTION

It is against the law to sell or supply alcohol to people under the age of 18 (UK Licensing Act 2003). You must be at least 18 years old to place an order. Bottles and cases will only be delivered to persons aged over 18 years.

 

DELIVERY

We deliver to the UK Mainland (excluding the Highlands) using APC couriers.

Wherever possible, orders are dispatched within 24 hours of receiving an order, and we aim for your items to be delivered within 3-5 working days. Deliveries to more remote areas, or during peak periods, may take a little longer.

We request that you examine your goods on arrival.

£8.99 UK Mainland

Orders over £150 qualify for free delivery.

 

CANCELLATIONS AND REFUNDS

Customers wishing to cancel an order must do so within 24 hours of submitting an order. We cannot accept cancellations once items have been dispatched.

We can offer a refund in the event of a wine being faulty. In this instance, please retain the bottle and its contents and contact us on info@danubewines.co.uk. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.In the unfortunate event that your delivery is damaged in transit, please write “damaged” on the delivery note and notify us within 24 hours. We will refund the price of the wine or send a replacement.

Danube Wines will not be held responsible for whether the wine corresponds to the qualities which might be expected from its description. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at danubewines@gmail.com and send your item to: 16 Ludlow Close Frome GB BA11 2ES.

Shipping Your Return

To return your product, you should mail your product to: 16 Ludlow Close Frome GB BA11 2ES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

FORCE MAJURE

Danube Wines will not be liable for any failure to meet our obligations by circumstances beyond our reasonable control.

 

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at danubewines@gmail.com or mailing us at:

danubewines

16 Ludlow Close Frome GB BA11 2ES

 

SECTION 3 - DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

Danube Wines does not share customer information with any third parties. If you do not wish to receive information on offers or updates we think you might be interested in, please contact us by email on: info@danubewines.co.uk

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least 18 years of age, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at danubewines@gmail.com or by mail at

danubewines

[Re: Privacy Compliance Officer]

16 Ludlow Close Frome GB BA11 2ES

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